This may be confusing but by law as a 100% disabled veteran with a VA loan it is Freedom mortgage's responsibility to handle my taxes, not the veteran's responsibility.

Then to make matters worse Freedom mortgage didn't actually pay part of my taxes and blamed the county, just as the county was informing me of the non payment. My county are the ones who informed me of how Corelogic broke the law and pulled the former owner's tax statements. I reminded them of the 1974 ADA protection act as I am 100% disabled and would need help doing this, they didn't care and would not help. I was told to contact my county and pull the tax statements to help. I have never received the results of any audit. I requested an audit of the account and was told it would take place. FYI, as I write this I am on hold with my newly acquired attorney in the hopes he can get MY money from Freedom. If you go to any of their websites, you may notice they post happy reviews from 'customers' however, there is nowhere for anyone to post an honest review there. I only gave one star because you have to give something. My next mortgage will definitely be with someone else. If you are thinking about Freedom Mortgage for your next home, my advice is to RUN and look elsewhere, once they got you, they could care less about you. Unfortunately, I assumed since I always pay my mortgage early and have never missed one (in spite of the hurricane aftermath) I thought they would be a little more helpful in releasing my money so I can have a home to live in. They will give you a timeframe when you can expect your money, but when that timeframe goes by and you call back, you get 'Oh, that wasn't approved'. They lie and tell you things just so you hang up. When you ask for a supervisor, you get someone who claims they are a supervisor, but I doubt they are. When they do call (because you are persistent and don't stop), they could care less about you as a customer. When you call back and leave a callback number, they usually don't call. Getting YOUR OWN MONEY from Freedom shouldn't be more stressful than riding out a category 5 hurricane in a building that is falling apart around you, should it? When you call Freedom, you wait for almost an hour before being disconnected. If I had known when the hurricane hit how badly I would be treated by Freedom, I would have just walked away and let them keep the pile of debris we called a house.

So here we are, in another hurricane season still trying to get our insurance money from Freedom to complete repairs. They are very disorganized, unresponsive, have lack of empathy for the situation (process took literally 6 months), and did very little outside of delaying every step as much as they could to avoid assumption of the loan. There isn’t anything constructive or positive I could say about this company. We repeatedly would get no response back when asking questions or submitting documentation and would finally have to suggest we get a loan attorney involved in order to get a response. They would consistently transfer you to another department and later claim that the person we were trying to reach had been out of town but didn’t notify us of this on the front end. We would constantly get the run around in terms of who was responsible on their end of taking care of certain parts of the loan. We closed on the loan assumption several weeks after the final deadline (set by Freedom Mortgage) while having no delays on our end regarding paperwork or documentation to provide. They made me so angry with their attitude and indifference I asked my lawyer whether I could sue them but he said I had no actual damages unless I was denied a loan because of their actions. They won't admit when they are incompetent or careless and make a mistake and they will make no effort to correct it insisting it's not their fault but rather, it's yours. I would advise anyone looking for a home loan to avoid Freedom Mortgage like the plague. So, while they had the right address for the mortgage statement, they sent the notice of increased payment for the escrow account to the wrong address! They said they would not reverse the credit reporting because, after all, the payment was short and they had sent out a notice and tried to call us but apparently couldn't be bothered to leave a message!!

When we inquired they said they had not made the mortgage payment because the impound account payment was short even though there was more than enough to pay principal and interest. We didn't find out until the following month's statement came in the mail.

Freedom mortgage corporation